Information
We understand you might have questions before booking your stay at Hafan Y Môr Holiday Lodge. We've compiled a list of frequently asked questions to help you plan your perfect getaway.
Frequently asked questions
What time can I check-in and check-out?
Check-in and check-out times will be confirmed in your booking information. Please ensure you adhere to these times to allow for cleaning and preparation for the next guests.
Is bed linen included?
Yes, bed linen is included in your stay at Hafan Y Môr Holiday Lodge.
How far are you from the beach?
Hafan Y Môr Holiday Lodge is conveniently located less than 400 metres from the nearest beach.
Do I need to pay a deposit?
Yes, a deposit is required to secure your booking at Hafan Y Môr Holiday Lodge.
Can I bring pets?
Unfortunately, we do not accept pets at Hafan Y Môr Holiday Lodge, regardless of how well-behaved they are.
Are Haven Activity passes included?
Haven Activity passes are not part of your booking with Hafan Y Môr Holiday Lodge. Upon registering your arrival on park, Haven will give you the option to purchase passes directly.
Can I use the facilities on site?
Yes, guests at Hafan Y Môr Holiday Lodge can typically use the facilities on-site. Please note that some facilities may require activity passes or have separate charges.
When is the balance due on my stay?
The balance for your stay is due 6 weeks before your arrival date.
Booking and Cancellation Terms
Booking & Payment
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A non-refundable deposit is required at the time of booking to secure your reservation.
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The remaining balance is due 6 weeks (42 days) prior to your scheduled arrival date.
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If your booking is made within 6 weeks of your arrival, full payment will be required at the time of booking.
Cancellation Policy
Should you need to cancel your stay, the following charges will apply based on the notice given before your scheduled arrival:
| Notice Period Before Arrival | Cancellation Fee |
|---|---|
| More than 6 weeks | Loss of deposit only |
| 4 – 6 weeks | 50% of total booking cost |
| 2 – 4 weeks | 75% of total booking cost |
| Less than 2 weeks | 100% of total booking cost |
Important Notes
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Cancellations must be made in writing via email to the address provided at the time of booking.
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Refunds (where applicable) will be processed within 7–10 working days of receiving your cancellation request.
Plan your perfect getaway
Ready to experience the beauty of North Wales? Contact us today to book your stay at Hafan Y Môr Holiday Lodge. We look forward to welcoming you!